Returns & Refunds

At TheGearwears, we want you to love your purchase. If there’s ever an issue, we’re here to help.

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✅ Order Issues

We accept returns or offer replacements only if:

The item is damaged or defective upon arrival.

You received the wrong size, color, or design compared to your order.

If any of these apply, please contact us within 7 days of delivery at [your support email here] with:

Your order number

Clear photos of the product issue

Our team will review your case and provide a solution (replacement, store credit, or refund).

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❌ Non-Returnable Items

Since all products are made-to-order, we cannot accept returns or refunds for:

Change of mind (e.g., you no longer want the item)

Ordering the wrong size (please check our size chart carefully before purchasing)

Minor variations in color/print (due to screen differences and printing process)

 

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💸 Refunds

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

 

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📦 Return Shipping

In most cases, you will not need to send items back, as we handle issues directly with our production partner.

If a return is required, shipping costs are the responsibility of the customer (unless the product was defective or incorrect).

 

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🕒 Late or Missing Refunds

If you haven’t received a refund after 10 business days, check your bank statement first.

Then contact your payment provider. If you still haven’t received it, please reach out to us at [your support email here].

 

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📩 Contact Us

For any refund or return inquiries, email us at thegearwears@gmail.com. Our support team will gladly assist.